Last updated September 2, 2026.
Products
Because we sell consumable products, we cannot accept a return once a package has been opened. Unopened products in their original sealed packaging can be returned within 14 days of delivery or pickup for a refund to the original payment method, less the original shipping cost. You pay return shipping unless the return is our error.
To start a return, contact us with your order number before sending anything back. Returns received without prior contact may not be refunded.
Damaged, wrong or missing items
If an item arrives damaged, if we sent the wrong item, or if something is missing, tell us within 7 days of delivery and include a photo. We will replace it or refund it in full, including shipping, at no cost to you.
Classes and events
Cancel a class or event booking at least 48 hours before the start time for a full refund. Inside 48 hours we can move you to another date but cannot refund the booking, because the seat is held and materials are bought in advance. No shows are not refunded.
Market booths and food truck slots
Vendor and food truck fees are refundable in full up to 7 days before the event date. Inside 7 days the fee is non refundable, because the space has been held and the lineup published. If we cancel the event or cannot place you, you get a full refund.
Weather and cancellations by us
If we cancel or reschedule an event for any reason, including weather, you may take the new date or a full refund. Your choice.
Unclaimed pickup orders
Pickup orders are held for 14 days. After that an unclaimed order may be restocked and refunded.
How refunds are issued
Approved refunds go back to the original payment method. Allow 5 to 10 business days for the credit to appear, depending on your bank.
How to reach us
Use the contact page on this site, or speak to a team member at San Marco, Mandarin or Jacksonville Beach. Have your order number ready.